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Level : Assistant General Manager
Department : Claims Department
Division : Credit & Claims Resolution Division
Job Type : Full-Time, Permanent
Job Specialisation : Banking / Financial

Posted on : 7-July-2026

We are seeking an experienced and results-driven professional to lead the Claims Department in managing claims and recovery processes for Government guarantee schemes administered by SJPP. The successful candidate will oversee claims operations, drive process improvements, ensure compliance with policies and regulations, and lead a high-performing team to achieve departmental objectives.

Key Responsibilities

• Lead and supervise claims processing activities to ensure timely and accurate handling of claims in accordance with scheme agreements and internal procedures.
• Monitor departmental performance and ensure achievement of operational targets and KPIs.
• Develop and implement strategies to improve claim processing efficiency, minimise claims, and maximise recovery efforts.
• Oversee monitoring and recovery activities and ensure effective execution of action plans.
• Collaborate with internal stakeholders to support system enhancements and process improvements.
• Prepare and present management reports, updates, and recommendations.
• Review and endorse claims papers and credit-related requests for approval by relevant committees.
• Ensure compliance with internal policies, service standards, and regulatory requirements.
• Coach, mentor, and manage team members to achieve individual and departmental goals.
• Act on behalf of the Head of Department when required.

Requirements

Qualifications

• Bachelor's Degree in Accounting, Business, Finance, Law, or a related discipline.
• Professional qualifications will be an added advantage.

Experience

• Minimum 15 years of experience in credit, monitoring, or related functions within a Corporate or Commercial Banking environment.
• Proven experience in team leadership and people management.
• Exposure to restructuring & rescheduling (R&R), recovery, and audit-related work is preferred.

Key Competencies

• Strong leadership and integrity.
• Excellent planning, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Good report writing and presentation skills.
• Effective negotiation and stakeholder management skills.

Level : Manager
Department : Operational Excellence
Division : Strategy & Development Division
Job Type : Full-Time, Permanent
Job Specialisation : Business Analyst

Posted on : 7-July-2026

We are looking for a proactive and results-oriented professional to manage business transformation and system implementation projects across the organisation. The successful candidate will work closely with Business Units and the IT Department to ensure projects are delivered on time, within scope, and aligned with business objectives while maintaining strong project governance and stakeholder engagement.

Key Responsibilities

• Serve as the key liaison between Business Units and the IT Department throughout the project lifecycle.
• Collaborate with stakeholders to gather business requirements and ensure successful project delivery.
• Develop and manage project plans, including milestones, timelines, resources, and deliverables.
• Monitor project progress and provide regular status updates to project teams and Management.
• Manage project scope, schedules, budgets, risks, and issues to ensure successful outcomes.
• Ensure projects comply with established governance frameworks, policies, standards, and SOPs.
• Coordinate with stakeholders to resolve project issues and ensure service levels are achieved.
• Drive stakeholder engagement to ensure project objectives and business benefits are realised.

Requirements

Qualifications

• Bachelor's Degree in Business, Banking, Finance, Information Technology, or a related field.
• Professional certification in Project Management (e.g. PMP, PRINCE2, Agile) is an added advantage.

Experience

• Minimum 5 years of experience in business analysis, project management, or systems implementation.
• Experience managing cross-functional projects and working with business and technical stakeholders.

Key Competencies

• Strong project planning and stakeholder management skills.
• Excellent communication and interpersonal skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to communicate technical concepts to non-technical audiences.
• Self-motivated and able to work independently with minimal supervision.
• Strong organisational and time management skills with the ability to manage multiple priorities.
• Adaptable and able to perform effectively in a fast-paced environment.